Frequently asked questions

Where is Hometown-Hottie located?

Our headquarters are located in Kansas City! Our products are available right here online at www.hometown-hottie.com.

How do I hear about your promotions, new product launches and everything else?

Don't miss out on any promotions, product launches or events by subscribing here to our email list!

How do I cancel my order?

Orders can not be canceled after they are placed. Payment is processed automatically once your order is received. The order is sent directly to our fulfillment department for processing. We apologize for any inconvenience.

What is your return policy?

At this time, we do not accept returns or exchanges nor do we offer refunds or store credit.

What payment methods do you accept?

We accept most major credit cards and debit cards.

When will my order ship?

Please allow 2-5 business days to process your order. Processing time my be longer depending on availability of product. Shipping time will depend on the type of shipping option chosen but typically between 1-3 days. We ship all packages via USPS either First Class Mail or Priority Mail.

How do I contact you?

For questions, comments or ideas about our products and services, email us at hello@hometown-hottie.com. For customer service inquiries and order inquiries, email us at hello@hometown-hottie.com. Please include your order number for faster service. You may also call us at 913.735.0017 or go to our website at www.hometown-hottie.com Find us on Facebook and Instagram as well!